Description
Offer comfort when it’s needed most.  When someone close to us, even a patient or their families, are going through a challenging time, we want to be there to give our support.  We want to do—and say—the things that will help individuals recover from loss, face their trials, and know that they are not alone.  But finding the right words at the right time isn’t always easy.

How to Say It When You Don’t Know What to Say provides insight into the process of grief and offers practical advice on how to e a comfort to others.  With specific discussion on a variety of difficult experiences—ranging from illness to job loss to divorce to natural disasters—it also includes resources and advice from experts, professionals, and individuals whose words of wisdom can guide you through these difficult experiences.

Level: Intermediate
ISBN: 073520375X
ISBN-13: 9780735203754
Format: Paperback, 288pp
Publisher: Penguin Group (USA)
Pub. Date: May 2004

Book author
Robbie Miller Kaplan is a writer and trainer with an expertise in communications.  She is the author of nine books, including How to Say It In Your Job Search.  She is a frequent speaker and consultant to clients such as The World Bank, UNISYS  Corporation, and the U.S. Department of State.  Her website is www.wordsthatcomfort.com.

Content
Introduction
Part One. Coping with Loss
1. What is Grief? Understanding the Process of Mourning and How You Can Help
Part Two. Basic Communications
2. What Can I Say? Communications that Comfort
3. What Can I Do? How to Listen
Part Three. Communicating in Times of Illness and Death
4. Illness
5. Death of an Adult
6. Death of a Child
7. Birth of a Stillborn or Death of a Newborn Baby
8. Suicide
9. Miscarriage
10. Pet Loss
11. Mental Illness
Part Four. Communicating in the Face of Crime and Violence
12. Nonviolent Crime
13. Violent Crime
14. Sexual Assault or Rape
15. Domestic Violence
16. Natural Disasters
17. Terrorism
18. Legal or Criminal Problems
Part Five. Communicating About Personal and Family Issues
19. Infertility
20. Adoption
21. Baby or Child with Special Needs
22. Physical Disability
23. Separation
24. Divorce
25. Job Loss
26. Financial Troubles
27. Caregiver Responsibilities
28. Personal Disappointment
Index
About the Author

Dietetic professionals
CPE Level: 2
Suggested Commission on Dietetic Registration Learning Need Codes: It is the sole responsibility of the dietetic professional to determine the learning need code met by a course. numedix.com provides the following "suggested" codes, but the professional can deviate from them if they feel another need is met.
1070 Leadership, critical and strategic thinking
1090 Media skills
1130 Verbal communication skills, presentations
1140 Written communication skills, publishing
7020 Conflict management